International Door & Operator Industry

SEP-OCT 2017

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

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Page 37 of 118

A few weeks ago I was called to a job where the homeowner claimed his newly installed operator would only open his seven foot high door six feet. I thought this would be an easy repair simply by adjusting the up limit or the open force was set too low. The worst case would be a broken torsion spring. After analyzing the door system, I realized the rail seemed shorter than normal. I measured the operator rail and it was 9 feet/six inches long. Regardless of how I adjusted the limits, I could only achieve 72 inches of door movement. I called my father to see if he could help solve this problem. He instructed me to measure the door height and I told him the homeowner said it was 7 feet high to which he replied, "Forget the homeowner and measure the door". The door height was 7'6". Then I measured the rail; it was 114 inches long. My father said "there's the problem". Someone had assembled the rail to an operator for a 7' door and installed it on a 7'6" door. When I told the homeowner his door was 7'6", he wanted to know if the repair work would be at no charge. I'm pretty sure he thought I was scamming him. I said no, but told him to call the original installing company and ask them to make it right since they were the ones who goofed. He was told to take a leap because the warranty had expired. Wanting to make the gentleman happy, I told him I would fix the problem for cost. All I had to do was take down the operator and swap out the rail for Continued on page 36 the proper one and remount the head with new perforated angle. I went the extra mile by buying a belt rail to provide less noise. Overall I spent about 90 minutes to make the door right and acquired a lifelong customer. The guy even tipped me after the job was done. He wanted to know why it was done wrong to begin with, for which I didn't have an answer. I can say that the installing company charged more than I would have and has been exposed as a "Bad Bob". It is my opinion that this results when installers are taught how to scam, rather than being provided good training as to how to be honest, and professional. On a separate topic, operator specifications are readily available, but sometimes ignored which can lead to problems. For example, how many installers install a ¾ HP motor on every door regardless if it is well balanced or not When my dad started installing operators in 1972, residential door operators were powered by a ¼ or 1/3 HP motors and they opened doors perfectly…all day long. Installing a ¾ HP on a well-balanced residential door could be a waste of power, electricity, money, and completely unnecessary. It really is plain and simple: if a door cannot be easily manually operated, then fix the door so it can be. Installing a ¾ HP or more powerful TECHNICAL By Roy Bardowell, III On Right: Roy Bardowell, III V O L U M E 5 0 I S S U E 5 O C T O B E R 2 0 1 7 35

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