International Door & Operator Industry

SEP-OCT 2017

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

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Page 56 of 118

Operator components are tried and true. Operator manufacturers spend endless hours and days testing components to ensure they are reliable and durable. If I find a burned component, my first thought is why One cannot think it just got old and died. If a component has burned out, and it looks charbroiled, you should not replace the component without attempting to locate the cause or you may have a repeat failure. This is the sensible approach and you may have to contact support for clues and help to determine why the component failed. I started documenting most of my tech calls in the 90's, and have a segment called Origin of Issue. After recently reviewing them, it was clear that most field issues happen while installing or when the electrician got involved. Most people cannot see they're own faults or mistakes unless it is pointed out to them. Because of this, installers or electricians should never do door or operator service. Even if they did recognize a mistake, they will rarely admit they goofed and will first try and blame someone or something else. This is a common call received from customers, "I had a problem with your operator because it was wired wrong." News Flash-- Operators are never wired wrong! All operators are run and tested before being packaged and leaving the factory. The "wired wrong" claim is for those who decided to spend hours looking at the electrics of the operator before calling Tech Support. They then try and back charge the manufacturer for their lost time. Electricians are well-known for this excuse and will be at the heart of the problem many times. Electricians have been known to run a wrong voltage to a bunch of operators and after the transformers burn out (because of the incorrect voltage applied) will claim the transformers were defective. If the electrician is really incompetent, he will order and replace the transformers, turn on the power and cook those, too. He will then claim the dealer was sent a bunch of defective transformers. I am still waiting for the day when an electrician calls and says he goofed and wants to purchase operator components. Good thing I'm not holding my breath. IF UNSURE CALL TECH SUPPORT: Please know that the truth is the problem rarely lies within the operator. One must be familiar with operator basics before servicing an operator. Troubleshooting is not easy, but can be made easier by first checking the obvious. Study the basics! I recommend reading the operator manual as a group with the operator in front of everyone. As an owner, if you have experienced consistent problems with your commercial door operators, you may need to make a change in your installers. If you encounter an issue, check to make sure your installer has contacted the tech support experts. Continued from page 53 TECHNICAL Thinking of Selling your Garage Door Dealership? Thinking of Expanding and Acquiring Another Dealership? Zoller Consulting Inc. ÒExperts in the Business of Garage DoorsÓ Ready to get started? Visit us at: or call 800-243-2771 Zoller Consulting Inc. (ZCI), Experts in the Business of Garage Doors, Provides Brokerage Services for Either Buyers or Sellers. ZCI can assist you in preparing a business for acquisition and guide you through the myriad of details necessary to reach a prosperous conclusion. Whether you are a prospective buyer or seller, ZCI can begin the process with a valuation and definition of market share. We work with you to negotiate, plan and execute the structure of the deal and secure financing. We work with you to assure a successful transaction. Zoller Consulting Inc. Market Data Strategic Planning Business Brokerage

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