International Door & Operator Industry

JAN-FEB 2018

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

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Workshops (Schedule subject to change) Wednesday, April 25, 2018 8:00 a.m. - 9:30 a.m. (#1) A Basic Understanding of Mechanical Dock Levelers – Simple and Safe Troubleshooting Presenter: Tom Cinealis, Multi-Fab Products, LLC This session will provide an introductory overview of mechanical style dock levelers, the most common type of adjustable bridge used for loading and unloading at the dock door. Included in the discussion will be their proper use and safe operation, troubleshooting of simple problems, their root causes, and basic and safe repairs. If you find your customers requesting repairs of their dock equipment along with their doors, this session will be a good first step for any new tech. (#2) Hollow Metal Doors for Dummies; Even Salesmen Like Me Presenter: John Bockert, President of Firelands Hardware This workshop will take the participants through everything you need to know about hollow metal doors. Topics will include what you can and can't do to maintain a fire label, how to properly quote jobs to make money. The session will also address installation, tools, anchors and supplies necessary to do a quality job. (#3) Simple Marketing Tips from One Door Dealer to Another Presenter: Andy Pomroy, Windsor Door Sales By attending this session presented by industry veteran, Andy Pomroy, you will energize yourself with easy, fast, and efficient tips on marketing. Join in on the interactive Q &A period, and you'll find new perspectives in our ever changing market. You will discover new ways to target client needs and use simple tools to increase market share and profitability. IDAExpo 2018 Special Workshops It's Your Life; Recalibrate How You Engage In It! Wednesday, April 25, 1:00 p.m. - 2:00 p.m. Mark Evans will share his unique stories and experiences to demonstrate how being more emotionally connected or en- gaged can make your life better and learn how to recalibrate how you look at work, home and community. SPECIAL SESSION Join Bill Rossiter, CEO & Principal at Interrupt, for his insightful approach to... Creating a Killer Customer Experience Thursday, April 26, 10:00 a.m. - 11:30 a.m. Learn about the new expectations of today's customer and how their experience with your company can dramatically impact your business results. Industry veterans Dan and Sandy Apple will present two workshops: Sales Pros VS Order Takers Thursday, April 26, 8:00 a.m. - 9:30 a.m. Any idiot can sell price! This workshop focuses on how professional sales people sell value, not price. Recruiting, Finding, Training and Retaining Top Performers for Door Dealers Thursday, April 26, 3:00 p.m. - 4:30 p.m. Turnover of employees is a big expense for any door dealer. In this workshop Dan and Sandy will discuss using online recruiting methods to attract and hire better qualified personnel. Shaun Hall will help you understand age diversity: Let's Work Together - Getting Stuff Done in an Age Diverse Workforce (Part 1) Thursday, April 26, 1:00 p.m. - 2:30 p.m. Generationally, today's workforce consists of Baby Boomers (33%), Gen Xers (27%) and Millennials (38%). Shaun Hall will help you explore the strengths of each generation and how they can be leveraged to thrive in today's marketplace. Millennial Leadership Roundtable (Part 2) Thursday, April 26, 3:00 p.m. - 4:30 p.m. Shaun Hall joins industry Millennials for roundtable discussions on Millennials in the workforce. Discussion topics will include leadership, management, sales, technology and much, much more. V O L U M E 5 1 I S S U E 1 F E B R U A R Y 2 0 1 8 55

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