International Door & Operator Industry

NOV-DEC 2018

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

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Page 15 of 110

Director Spotlight What initially brought you to the door industry? I arrived in the door industry by accident. I had graduated from high school, and was looking for a way to make some spending money while I decided what I wanted to be when I grew up. I applied for a dispatch position listed in the local newspaper, thinking it would be something like a police or fire department dispatcher…turns out it was to dispatch service and install technicians for a local garage door company. I took the job, and now 18 years later, the rest is history! Why have you stayed in the industry? So many reasons! At first, being a woman in the "good old boys club" was frustrating – I was young and female and no one took me seriously. I made a commitment to learn as much as I could about this industry – the history, the products and the technical aspect. The more I learned the more I gained the respect of my peers. The other aspect that keeps me here is the diversity. The evolution of the industry always keeps me on my toes. Do you try to bring others into the industry? If so, how? Currently I run our family company – my partner is the president, and my father-in-law is the CEO. We hope our son will join us when he's old enough to work. He's only 8 now, but still helps out around the shop. He's been brought up in the business. What segment of the industry do you focus on? These days I do a variety of things within the company. I'm still very much involved in supervising and assisting in the day to day activities such as customer service, dispatch, scheduling, sales and bookkeeping. What is your favorite thing part of your job and why? If I could pick anything to do, I'd spend more time out in the field, hands-on. I'd love to expand my knowledge on the tools! What is your favorite memory from working within the industry? One of my favorite experiences in this industry has been the volunteer work. Early in my career, I started volunteering with the Canadian Door Institute (CDI). We hold many social and educational events during the year, and the ability to bring our local companies together and create a trusting community where we are friends who support each other, has been such a rewarding experience. What IDA-negotiated Member Services do you use? We've had Market Hardware review our website and they have a great proposal I am hoping to take advantage of. Being in Canada, some of the benefits are not available to us. We are also looking into the credit card processing. If I was in the U.S., the IDAssurance insurance is also a great program. Are you an IDEA accredited company? We are an IDA accredited company. I hold the accreditation. This was a huge accomplishment for me and I'm so proud of it. What are some of the reasons you have stayed an IDA member? I value being part of an organization that values the professionalism of this industry. Through the IDA, I met a Name: Colleen Mooney Title: Vice President Company: Canadian Doormaster Location: Burnaby, British Columbia, Canada Region: I serve as the Canadian representative on the IDA board of directors. network of people who face the same challenges I do. When first joining as a small newer dealership, I found the welcome package super helpful. The forms book was amazing! These days, the friends I have made through going to the Expo and serving on the board of directors are the most valuable benefit of membership. The face-to-face interaction at Expo, as well as the educational seminars, are something I look forward to every year. REGARDING DIRECTOR RECRUITING: Why did you run for your position on the Board? I ran for my position on the board to give back to an industry that has so freely given to me. I want to be a part of the changes and the evolution. What did you think about your very first Board meeting? My first board meeting was overwhelming. There was so much to learn and so many things going on! But the experienced directors - as well as my mentor - really took me under their wing to ensure I was brought up to speed. Were you intimidated by seeing the others with experience? It was a little intimidating at first. Luckily, I had the experience of being a guest at a few meetings through the Young Professionals Network (YPN), so I had already started to build relationships with most of the long time directors. What was the atmosphere during the meeting? The directors made me feel really comfortable, and were always willing to provide support and answer my questions. It takes a few meetings to really feel like a contributing team member. By your estimation, how much time do you spend working on IDA Board Member responsibilities? The work load varies. I could spend an hour or two a week on board duties. However, that fluctuates based on how often I volunteer, which I try to do as much as possible – sometimes even biting off more than I can chew! What Committees do you serve? I serve in the Expo Committee, Member Services Committee and the Heritage and Nominating committee. Within these committees there are many subcommittees that offer additional volunteer opportunities. Some of the most interesting subcommittee projects I have worked on are the Task Force for Industry Reputation, which is a joint task force with DASMA, where we come up with ways to educate the public on the risks of using an unscrupulous door dealer. As part of the member services committee, I work with the IDA YPN, helping them create programs for the young people of the industry. What are your goals as a board member? This year I was nominated to take over the Treasurer position. Although it is not something I would have chosen, I am here to serve. The support of my co-directors, and the previous treasurer, gives me faith that I will be able to take on this challenge successfully. One day, I plan to be the first female IDA president! V O L U M E 5 1 I S S U E 6 D E C E M B E R 2 0 1 8 13

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