International Door & Operator Industry

JAN-FEB 2013

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

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Lafayette, Indiana DOORDEALERDIALOG Steve's Overhead Door Co. Lafayette, Indiana... By Chris Long, Editor International Door & Operator Industry ...Exceeding Customer Expectations Wh When I walked i lk d into the b i h business of S f Steve's O h d D ' Overhead Door C Company Company, I was extremely l impressed with the showroom that seemed to draw me into the core of the building, where many of the employees including John Riehle, president and owner, work. The layout of the office was quite open providing an ambience that was extremely conducive to serving the firm's customers. I've toured a number of dealer showrooms, and without any reservation, this one ranks among the top. According to John, the facility features nearly 40 doors with 10 fully functioning. My visit with John was not only informational, but very enjoyable. After spending only a few minutes with him, I discovered that he possesses a number of leadership qualities not the least was the projection of a warm, hospitable smile and an intense personality. These superb business leader traits can be seen in the others I met while touring the office and one jobsite. I'd say they were highly contagious. Hardly any wonder then why the company was chosen to be included on the Super Service Award Angie's List for 2011 and again for 2012. In addition, the business has achieved the status of being a Lift-Master Provantage Dealer, and a C.H.I. Five Star Dealer. 16 International Door & Operator Industry™

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