Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.
Issue link: https://idoi.epubxp.com/i/216705
TECHNICAL (continued from page 32) projects. Of course, this would offer up the opportunity and need to better train and educate the feld staff. One would never want to put the cart in front of the horse and promote a new line of business if not set up and trained to do so. If the business is sold to a relative who has worked at the company for any length of time, I doubt if you will see any real drastic changes occur in the base operation of the company. For a fact, this is an easier transition for the employees. The faces primarily stay the same, and subtle changes occur as time goes on, but for the most part I would say it is business as usual. Whatever type of transition is occurring, I think it is important to promptly and personally inform customers. You do not want your customers to hear from somebody else, particularly your competitor. Your competitor may very well put an awful spin on the reasoning behind the change. So, be proactive and go meet with and inform your key accounts that an ownership change is taking place. Provide them with reasons to expect improved customer service. To those who have or will soon be letting go, best of luck! I trust that you will do your due diligence and make the right decisions when the time comes. Gary Lombard is spokesman for Denco Marketing Co. located in Millersburg, OH. Denco is a supplier to the door and gate industry. Gary also serves as general manager of the Denver branch of D.H. Pace Door Services. He may be reached for comment at (303) 356-1763 or gary.lombard@dhpace.com. 34 International Door & Operator Industry™ Las Vegas, April 23-26, 2014 Would you like an expert's advice on business succession? Wayne Rivers, co-founder and president of the Family Business Institute, will be featured at the 2014 IDAExpo in Las Vegas. He will deliver a special presentation on Thursday, April 24, followed by a detailed "how to" seminar for those who want more information on how to prepare their business for sale or passing it on to the next generation. Wayne has been quoted on the subject of family and closely held businesses by The Wall Street Journal, Fortune, BusinessWeek, Entrepreneur, CFO, Family Business, The New York Times, Washington Post, and by other trade, local, regional, and national publications. His appearance at the IDAExpo is your opportunity to get valuable information as part of this industry showcase event.