International Door & Operator Industry

NOV-DEC 2015

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

Issue link: https://idoi.epubxp.com/i/603426

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Page 47 of 128

MANAGEMENT Continued on page 46 By Garth Thomas V O L U M E 4 9 I S S U E 6 D E C E M B E R 2 0 1 5 45 Grow Your Commercial Business It's estimated that 80% of the 14 million commercial door systems installed in North America don't receive routine maintenance, or aren't equipped with properly installed or functioning safety devices, such as photo-eyes or sensing edges. Planned maintenance (PM) work is a business segment many dealers would like to grow. The stability of recurring revenue and the opportunity for additional service and installation work are both attractive. But, if you're like most door dealers, you provide only a small percentage of your commercial customers with PM work. The reason is not that regular maintenance doesn't make sense for door systems – it does. We all know fnding and fxing small problems before they become big problems is money well-spent. But despite this, door maintenance remains a discretionary expense to most customers, and as such is often deferred or not approved at all. "It's not in our budget", "We'll look at a PM program next year", or "We'll call you when we have a problem", are all common customer responses to PM proposals. The simple fact is that most customers wait until a door fails before they'll call you. But what many door owners don't realize (and most door dealers too!), is that aside from improving operational reliability, there's another, more compelling reason to maintain door systems: safety and OSHA / OSH compliance. OSHA Compliance Requirements for Commercial Overhead Door Systems Overhead door systems fall under Section 5(a)(1) of the Occupational Health & Safety Act of 1970, the General Duty Clause, which imposes a standard of care on employers to ensure their workplaces are safe and free of hazards (see sidebar). Section 5(a)(1) has been used as the basis for overhead door-related OSHA citations and penalties. For example: "… overhead garage doors did not have a safety device edge, door stop sensors and proper signage." "… two 14 foot wide overhead garage doors did not have a safety device edge or door stop sensors." "… employer failed to ensure that the overhead door in Bay #3 was adequately constructed and adjusted to prevent it from coming off the track." State OSH Plans sometimes impose additional compliance standards as well, and can be more specifc about safety standards and practices. For example, Minnesota's Clarifcation of Minnesota Rules 5205.0675, subp. 2 provides specifc guidance on how motorized overhead doors must be operated and equipped with safety devices to be compliant. Talk to Your Customers' Safety Managers Despite the OSHA compliance requirements, and the very real safety concerns that can arise when doors don't receive regular care and attention, most organizations don't include them in their safety programs. It's not that they don't (or wouldn't) care about overhead door safety and compliance, it's just that most Safety Managers simply don't think about it.

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