International Door & Operator Industry

NOV-DEC 2015

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

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Page 48 of 128

46 International Door & Operator Industry™ Garth Thomas is the President of Safedoor Planned Maintenance Ltd., the developer of SafedoorPM, an award-winning cloud- based software program used by door dealers to perform, manage, and success- fully grow their commercial PM business. Garth can be reached at 844-454-5828 or Section 5(a)(1) of the Occupational Health & Safety Act, the General Duty Clause: Section 5. Duties (a) Each employer — (1) shall furnish to each of his employees employment and a place of employment which are free from recog- nized hazards that are causing or are likely to cause death or serious physical harm to his employees; (continued from page 45) MANAGEMENT [1] OSHA inspection #314223140, Shelburne Fire Department [2] OSHA inspection #314071929, Orland Dwelley & Sons, Inc. [3] OSHA inspection #313525404, Cema Corp. [4] Minnesota OSHA Fact Sheet, Clarifcation of Minnesota Rules 5205.0675, subp. 2—Overhead Doors As a door dealer, this presents a unique opportunity for you to inform and add value to your customers. Safety Managers usually have a "lightbulb moment" when they realize they've overlooked a potentially serious hazard and compliance requirement, and often take follow-up action to address the defciency. This is especially true in companies or organizations with established safety programs that are important to them. If you make a point to inform and educate customers about overhead door safety and OSHA compliance standards, you'll be surprised at how much you can grow your PM business. One door dealer that does a good job of this is Leduc Overhead Door. General Manager Jeff McCallum says, "We've found that many of our customers have formal safety programs, but almost never address overhead doors. We'll ask if they're aware of the OSH compliance requirements and the answer is usually 'No'." He adds, "This starts a conversation where we show them the specifc OSH regulations that apply to their door systems, talk about potential hazards, and let them know what needs to be done to properly include doors in their safety program so they meet compliance standards." McCallum says this conversation often results in being asked to inspect and service the customer's door systems: "Once customers understand the safety compliance requirements, proper door maintenance changes from being a 'nice to', to a 'have to'. And aside from compliance issues, customers usually realize it's just common sense to spend a bit of money on PM to avoid more expensive problems." "Talking to Safety Managers has enabled us to get PM programs approved in organizations where we've been previously unsuccessful" says McCallum. He adds, "We've put two new service trucks on the road and have also seen new installation work grow as customers make cost/beneft decisions to replace old equipment with new doors or operators." Properly Executing PM Work While focusing customers on safety compliance is a great gateway to new business, dealers must take care to ensure PM work is performed properly, consistently and with good documentation. PM and safety compliance programs should meet the criteria below. 1. All PM work should be done in accordance with manufacturers' specifcations. This includes maintenance practices and standards, as well as PM intervals. If manufacturer's specifcations are not available, then PM work should adhere to established industry standards and best practices. 2. Thorough, secure documentation should be maintained that details: a. PM work performed b. Problems or defciencies found, preferably documented with photos, corrective work recommended, and corrective work completed c. The specifc standards and practices to which the door systems are inspected and maintained (eg. manufacturers' operating/maintenance manuals, or similar documentation) 3. All motorized door systems should be equipped with entrapment devices to manufacturer's standards. If there are door systems with non-monitored entrapment devices, modernizing to newer monitored devices should be recommended, especially when the upgrade is reasonably practicable to do.

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