International Door & Operator Industry

MAY-JUN 2012

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

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Page 29 of 119

TECHNICAL by Gary Lombard What's In Your Toolbox? Separating yourself from the rest to be the best takes the ability to perform a number of different tasks at a high level of performance and accuracy. You might question how this pertains to what a door technician does in the fi eld when performing their tasks on a daily basis. I believe the connection has to do with what door technicians carry around in their tool box. The tool box that I am referring to is not the one that is carried in the company vehicle that stores your hand tools. It is the tool box that you carry inside of you. It is the one that you pull information from, the one that enables you to perform the tasks you do, the one that brings you success. This tool box carries a number of different pieces of useful information that if used correctly, will lead you to great things as you strive to be the best door technician around. Or, who knows, the future could move you up in an operational role or management position. Whatever the case may be, this is what I think should be the ingredients of your personal tool box: Want. The dictionary describes Want as, "The state or condition of not having, the condition of being without anything. Lack. Defi ciency." Everybody wants something in life; nice house, nice car, nice boat etc. How are you going to get the things you want? Unless you're born with them, you are probably going to have to work for them, and there is no reason why I can't see this happening in the door industry. I have many friends and associates who have done quite well for themselves; what they didn't do is give up. They stuck with it and created a nice life for themselves through perseverance. The bottom line…they wanted it. Desire. Desire is an emotion. You have to want and enjoy what you do. If you hate getting up every morning and dread coming to work to see what your schedule is for the day, you will not enjoy what the day could bring if your attitude was different. I can speak fi rst hand to this one. I didn't like the door business when I started. Para la versión en Español, visitare It began when I fi gured out that with a little effort, I could be pretty good at installing a door. I began to take pride and satisfaction in what I was doing and decided to jump in with both feet to see where I could go. The same can and is true for some of you reading this. Motivation. People motivate themselves in different ways. My way was, and frankly still is, to be the best I can be in what I do for a living. I do not install or repair doors anymore. Today, I meet customers and sell them on the goods and services that the company I work for offers. I take a lot of satisfaction in fi nding a solution to a problem a customer is having that pertains to doors. There is a certain trust factor that develops when you have a relationship with a customer. They know that they can contact me and I will respond in a timely fashion and be fair and ethical in my approach to fi nding them a solution. The same can be said for technicians who install and service door products. There Continued on page 30 VOLUME 45 ISSUE 3 2012 29

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