International Door & Operator Industry

SEP-OCT 2012

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

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Page 50 of 132

MANUFACTURERSCORNER (continued from page 46) products and new product development. "We stand behind the high quality of our products…they have our family name behind them," exclaimed Scott DeWitt. The amount of humanitarian work provided via the company's distribution centers was defi nitely impressive. Although they support United Way and other such organizations, they remain fl exible enough so that they can respond to the specifi c needs of the various communities they represent. One DC may be focused on cancer research while another responds to a more localized need such as food shelters. By reaching out through the employees of their DC network, their humanitarian efforts have been quite diversifi ed, and meaningful to the communities they touch on a daily basis. In addition, individual dealer efforts are supported with garage door products for Habitat for Humanity as an example. I asked Steve to provide me with three primary reasons for his company's success. He thoughtfully, but quickly responded, "First and foremost, we enjoy the benefi t of having a team of dedicated and loyal associates who work tirelessly to ensure our customer's needs are achieved or exceeded at every opportunity. Secondly, we possess a spirit of customer valued innovation, and thirdly, we follow a plan for growth and continuous improvement." Throughout my visit, the men stressed the vital importance of their dealers being successful, and that dealers are indeed their source for product distribution. "We aren't going the Big Box Store route," stated Scott Wilson. As we concluded the interview, Steve stated, "We are grateful to our customers for their support and loyalty allowing us to remain a success in the industry since 1946. We look forward to the opportunity to serve our customers for the next 66 years!" Being a family-owned business, the group stressed the point that having the ability to make a decision quickly is a signifi cant benefi t to their dealers. Left to Right: Jeff Hohman, Scott DeWitt, Scott Wilson and Steve DeWitt 48 International Door & Operator Industry™

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