International Door & Operator Industry

JAN-FEB 2018

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

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Page 39 of 142

springs. I was a little scared the first time he did a job by himself, but he remembered the dangers and did alright. Now he does spring jobs for his company and 2 others. Other than that you must familiarize yourself with the residential operator of your choice. I can't tell you which brand to purchase, but recommend you purchase your operator from a door manufacturer or local distributor. With the operator in front of you, read through the provided instruction manual. If you have questions or don't understand something, they can be answered by the tech support people. On occasion distributors will offer training and it is good idea to get on the email list so you are informed of those dates. My son, Roy III is skilled in door and operator service, yet he attends all local training seminars and continually is learning new stuff. After you feel you are a competent residential service person, you may want to start doing some light commercial door work. A commercial door may be a sectional or rolling steel type and will require much more training, a higher level of safety awareness and more knowledge, but with the commitment to learn, anyone can manage it. You can transfer your installation knowledge from a residential sectional door to a commercial sectional door, but rolling doors and commercial door operators are totally different animals and must be treated as such. Knowing how to troubleshoot a commercial door operator will make you competent to repair gate operators. One last piece of advice: Log the customer support or tech line into your cellphone and Download and print the operations manual for the operator before going on the job. Sometimes a popular problem and remedy can be found in the manual. For sure the technical support people will help and teach you at the same time. Consider tech support and the manuals as an asset and they will be good to you. 1. Be engaged. Surprise yourself! 2. Teach yourself. When you learn something new, take notes and write it down as an achievement. 3. Collaborate. If learning by yourself isn't working, create a study group of those with experience. 4. Read and understand all instruction manuals as a group. Do it every Monday. 5. Do unto others: teach something that you recently learned. This will build confidence. 6. Learn by experience. There is no better way to learn something than by doing it! Learn by doing! Immersion is by far the best way to learn anything. And as research shows, it turns out that humans retain: • 5% of what they learn when they've learned from a lecture. • Think about it! When you learned to ride a bike or learned to swim, did you watch a video or attend a lecture first? (continued from page 34) TECHNICAL Talent Scorecard 1. I Know how to use a tester: q Yes q No 2. Understand the different voltages found on commercial door operators: q Yes q No 3. I know how to wire the 3 button PBS? q Yes q No 4. I understand the importance of them and how to wire them to an operator. I understand only approved, compatible, and monirtored entrapment protection devices can be wired to an operator: q Yes q No 5. I understand entrapment protection devices must be provided and installed on all operator types: q Yes q No In any case there should be zero answers that were rated with a NO. If you answered "No" under 3 entries, then I applaud you for being honest and realizing you need work in those areas. I can answer any questions and advise you if you wish. I always make myself a resource to those who are serious about learning more in our industry. If you wish or call (480) 225-4396. My second cell is (480)799-4551. I may be on a call, so leave a message and I promise to get back to you. If you're having a weekly meeting I can be available to conference in by phone and address your concerns, comments, or questions. • 10% of what they learn when they've learned from reading. • 20% of what they learn from audio-visual. • 30% of what they learn when they see a demonstration • 50% of what they learn when engaged in a group discussion. I strongly believe in this method. I know of a few companies that have weekly meetings where product or safety is the main topic. Everyone must attend or they will not be considered for advancement. • 75% of what they learn when they practice what they learned. • 90% of what they learn when they use it immediately. 7. Quiz yourself. What have you learned? What's left to learn? (see our Talent Scorecard on previous page) 8. Learn the right things first. Start Small and End Big. V O L U M E 5 1 I S S U E 1 F E B R U A R Y 2 0 1 8 37

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