International Door & Operator Industry

NOV-DEC 2012

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

Issue link: https://idoi.epubxp.com/i/95501

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DOORDEALERDIALOG (continued from page 22) David: We offer a three-year warranty on our installation; we install and replace with 20,000 cycle torsion springs; and, of course, we think our level of customer service is unique. Jane: What have you recently implement- ed in your company that you can readily say was an excellent change or addition? David: Our Showroom opened a year ago and it has returned great dividends as well as more education for our installers. Julie: What I've noticed more than increased sales is more upgrades. People come in with one thing on their mind, then when they see it they start adding options such as windows, etc. Jane: If you could select three attributes of your company that have made you suc- cessful, what would they be? David: I would say our company is reliable, knowledgeable of the industry, and focused on our clients' well being. Jane: If you could ask only one question to the top door dealer/distributor in the world, what would your question be? David: I would want to know how did your expansion come about? Did you plan to be a top door dealer? Jane: How would you respond to that question? David: My goal is not to be a top door dealer but to work within my family life and to keep customer service high. I don't think we will ever be a huge dealer, but we are close to the size we want to be. Julie: Technology in the business is a focus for us currently – getting our name out there through social media. Also, my hot spot this year is working passionately for the best way to serve our older clients. On starting his own business and his inclination for tackling complicated jobs: "To this day sometimes the guys will say what are you getting us into? When the job is done, we've done something that the other dealers may not want to touch. So that's been our specialty – we fi nd a way to make it work – that really intrigues me," says David. Continued on page 26 VOLUME 45 ISSUE 6 2012 25

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