International Door & Operator Industry

NOV-DEC 2012

Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.

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TECHNICAL (continued from page 36) Security Needs Open Doors for a Sales Buy the best commercial and residential controls direct from the manufacturer Since 1969 our goal has been excellent customer service with personal attention to your order 2 BXL 3 BXL We are at a time and place where security to a property is an important priority. This topic is at the forefront of many customers' minds particularly if they maintain any type of public building or meeting place. Depending on the capabilities of your company, the opportunities to offer increased security to a door opening can be tremendous. Offering automated access though a door opening can be done many ways. The keys here are to have your sales and service staff trained and up-to-date on not only what products are available, but also what building codes there are to be made aware of so you are not opening your company up for any liability issues. People today want to be safe and having an operating door of any type that is not maintained properly can pose a potential hazard. Things of this nature need to be identifi ed and brought up to your customers when you talk with them. Being Professionals is Vital D-2-3 1 KSMX Custom Controls Available WPS-1 All employees should be professional and motivated to do a good job. There is a right way and a wrong way to do anything, and if your business is going to succeed long term, these two things need to be a constant reminder. If you are in sales, promoting your company and introducing it the right way is the start of a long term relationship with a customer. Following that up with a technician who arrives to do the work on time and possesses a good attitude and the attributes of per- forming good quality work is the key to your company's success. 7G4 PBS 3 CALL 800-327-3332 Email: sales@veeindustries.com www.veeindustries.com Gary Lombard is spokesman for Denco Marketing Co. located in Millersburg, OH. Denco is a supplier to the door and gate industry. Gary also serves as general manager of the Denver branch of D.H. Pace Door Services. He may be reached for comment at (303) 356-1763 or gary.lombard@dhpace.com. VEE INDUSTRIES, INC. MANUFACTURED IN BOYNTON BEACH, FL Sounds simple enough, but without the reminder from time to time, our service level can easily slip. Our competitors are always nipping at our heels waiting for an opportunity to take a customer away from us. Don't let that happen. Be alert to and proactive with the relationships you have with all of your customers.

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