Garage door industry magazine for garage door dealers, garage door manufacturers, garage door distributors, garage door installers, loading docks, garage door operators and openers, gates, and tools for the door industry.
Issue link: https://idoi.epubxp.com/i/216705
DOORDEALERDIALOG (continued from page 22) The Future Education and accreditation are important to Tarnow Doors. Henry was a charter member of IDA, and a member of DODA before that. He rarely misses an IDA Expo; Offce Manager Bud Helgemo attends the Clopay Dealers Conference regularly. Tarnow Doors is IDEA Accredited, "which is one more way to show customers we know what we are doing," says Henry. Bud's wish list includes IDA bringing back the "Raising the Door Tour," or at least modifying it to bring education and IDEA testing opportunities to the states. He is also an advocate for licensure of door dealers. "Licensure is one step if you want to show people that you are serious about what you do for a living," says Bud. "In Michigan you have to have a builder's license because you can't collect on receivables over $600 if you don't. It has nothing to do with the quantity of the work you do; it has nothing to do with the quality of work you do." Henry is happy with the trajectory his business has taken. He wants to continue to be involved in its operations for many years to come and he wants the business to grow, which is made considerably easier by having a qualifed Offce Manager to count on. Asked to select three attributes of his company that has made him successful, Henry responded, "Innovative products; extra services not provided by our local competitors; and strong customer loyalty due to our service record." "We get positive calls – 99 to 1–all the time from our customers," says Henry. "We're now getting the grand kids calling to order doors. When we get a call like that, I write a note for an Atta Boy! (or Girl!), and hang it up on the wall." "I have good people, I take plenty of vacations, and I make a good living." Continued on page 26 Richard "Bud" Helgemo Ian Monson and Carol Hogg V O L U M E 4 6 I S S U E 6 2 0 1 3 25